GENERAL TERMS AND CONDITIONS – VIPER GEAR

Trade name: Viper Gear
Legal entity: Magiclean
Kernenergiestraat 19, bus 1122
2610 Wilrijk – Belgium
VAT BE0793432977
Email: info@vipergear.be

Last update : 09 January 2026

Article 1 – Identity of the Company

Viper Gear is the commercial trade name of the company Magiclean, registered in the Belgian Crossroads Bank for Enterprises under VAT number BE0793432977, with registered office at Kernenergiestraat 19, bus 1122, 2610 Wilrijk, Belgium.

Article 2 – Scope of Application

2.1. These General Terms and Conditions apply to all offers, orders, sales and deliveries made by Viper Gear.

2.2. These terms apply to both professional customers (B2B) and consumers (B2C).

2.3. By placing an order, the customer accepts these terms in full and without reservation.

2.4. Deviations are only valid if confirmed in writing by Viper Gear.

2.5. For B2B transactions, any general terms of the customer are explicitly excluded.

Article 3 – Offers and Conclusion of Agreement

3.1. All offers are non-binding unless explicitly stated otherwise.

3.2. An agreement is concluded upon written order confirmation or upon shipment of the goods.

3.3. Viper Gear reserves the right to refuse any order without stating reasons.

Article 4 – Prices

4.1. All prices are stated in Euro.

4.2. For consumers (B2C), prices include VAT unless stated otherwise.

4.3. For professional customers (B2B), prices exclude VAT unless stated otherwise.

4.4. Shipping costs and other charges are stated separately unless agreed otherwise.

Article 5 – Payment

5.1. Goods are shipped only after full payment has been received, unless otherwise agreed in writing.

5.2. Viper Gear is not obliged to deliver goods until full payment has been credited to its bank account.

5.3. In case of late payment in B2B transactions, statutory interest pursuant to the Belgian Act on Combating Late Payment in Commercial Transactions shall apply automatically, increased by a fixed compensation of 10% with a minimum of €125.

5.4. For consumers, late payment shall be governed by applicable Belgian consumer legislation.

Article 6 – Delivery and Timeframes

6.1. Delivery takes place within an indicative period of 3 to 5 working days after receipt of payment.

6.2. This timeframe is indicative and non-binding. Delays do not entitle the customer to compensation, cancellation, or refusal of payment.

6.3. Viper Gear shall not be liable for delays caused by force majeure, including but not limited to transport issues, supplier delays, strikes, pandemics, governmental measures, or unforeseen circumstances.

6.4. Risk transfers to the customer upon delivery.

Article 7 – Right of Withdrawal (Consumers Only – B2C)

7.1. Consumers have the right to withdraw from the purchase within 14 calendar days without giving any reason.

7.2. The withdrawal period expires 14 days after receipt of the goods.

7.3. The consumer must notify Viper Gear in writing via info@vipergear.be.

7.4. Goods must be returned unused, undamaged, and in original packaging.

7.5. Direct return shipping costs are borne by the consumer.

7.6. Refunds will be made within 14 days after receipt of the returned goods.

Exceptions to the right of withdrawal:

Opened or used cleaning products
Products sealed for hygiene reasons once unsealed
Custom-made or specially ordered products

Article 8 – Cancellation and Termination (Outside Consumer Withdrawal Right)

8.1. If a customer cancels a confirmed order without valid legal reason, a compensation fee of 15% of the total order value, plus 100% of the shipping costs, shall be due.

8.2. The remaining balance will be refunded within 14 days after deduction of the above amounts.

8.3. If either party unjustifiably terminates an ongoing commercial cooperation, the same 15% compensation applies to pending confirmed orders.

8.4. Viper Gear reserves the right to refuse or terminate cooperation in case of non-payment, fraud, abuse, or serious loss of trust.

8.5. In such case, no additional compensation shall be owed by Viper Gear.

Article 9 – Delivery, Inspection, Risk Transfer and Unloading (B2B)

9.1. The customer shall inspect the goods immediately upon delivery for completeness, visible damage, leakage, transport damage, shortages and conformity with the order before accepting the shipment.

9.2. Acceptance of the shipment without reservation shall constitute unconditional acceptance of the goods as delivered. Once the shipment has been accepted, Viper Gear shall no longer accept any claim relating to visible damage, transport damage, leakage, shortages, damaged packaging, incorrect quantities or any defect that could reasonably have been detected upon delivery. Any such claim is irrevocably waived.

9.3. Where visible transport damage or shortages are identified upon delivery, the customer shall refuse the affected goods, in whole or in part where appropriate. The transport carrier must inspect the shipment and formally record the damage or refusal on the applicable transport document (CMR, delivery note or electronic proof of delivery). Such record shall be supported by the carrier's confirmation and, where reasonably possible, by photographic evidence or other supporting documentation.

9.4. Unilateral remarks, notes or statements made solely by the customer, without confirmation by the carrier, shall not constitute valid proof of transport damage and shall not give rise to any liability on the part of Viper Gear.

9.5. Risk of loss or damage transfers to the customer immediately upon delivery at the agreed delivery address.

9.6. The customer is solely responsible for ensuring that suitable personnel, equipment and facilities are available to unload the shipment upon arrival.

9.7. Where goods are delivered on pallets, the customer shall notify Viper Gear in writing, at the time the order is placed, if unloading cannot be carried out using the customer's own equipment. Viper Gear cannot reasonably determine which unloading facilities are available at the delivery location. Unless expressly agreed otherwise in writing, the transport service includes transport only and does not include unloading services, forklifts, pallet trucks, tail lifts, cranes or any other unloading equipment or assistance. If such unloading services or equipment are required, they must be requested by the customer at the time the order is placed. Any additional costs relating thereto shall be borne exclusively by the customer, unless otherwise agreed in writing.

9.8. Any waiting time, failed delivery, storage charges, redelivery costs or any additional costs arising from the customer's failure to provide suitable unloading facilities or to notify unloading limitations in advance shall be borne exclusively by the customer.

9.9. Viper Gear shall not be liable for any loss, damage, delay or additional costs resulting from the customer's acceptance of the shipment, failure to inspect the goods upon delivery, inadequate unloading facilities, or failure to comply with the obligations set out in this Article.

Article 10 – Liability

10.1. Viper Gear’s liability is limited to the invoice value of the delivered goods.

10.2. Viper Gear shall not be liable for indirect damages, consequential damages, loss of profit, or third-party claims (for B2B).

10.3. The customer is responsible for correct use of the products and compliance with safety instructions.

Article 11 – Retention of Title

All goods remain the property of Viper Gear until full payment has been received.

Article 12 – Force Majeure

Viper Gear shall not be held liable for failure or delay in performance due to force majeure circumstances beyond its reasonable control.

Article 13 – Governing Law and Jurisdiction

13.1. All agreements are governed exclusively by Belgian law.

13.2. Any disputes shall fall under the exclusive jurisdiction of the courts of Antwerp, Belgium.

13.3. Consumers may also use the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/

Article 14 – Final Provisions

14.1. If any provision is found invalid or unenforceable, the remaining provisions shall remain fully valid.

14.2. Viper Gear reserves the right to amend these General Terms and Conditions at any time. The latest version applies to new orders.